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Deposits & Cancellations

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Booking & Cancellation Policy 

We constantly endeavour to ensure that our clients are able to book their appointments at a time of their choosing.

We send ‘reminder texts’ and give out ‘appointment cards’ to aid clients in remembering their appointments, however ultimately an efficient system whereby we are able to give our clients the best possible service can only be achieved with:

1. the respect and support of our clients by adhering to their booking slot (Time & date) or

2. giving reception 48 hours’ notice to rebook an appointment, which allows the team to contact people on the ‘waiting list’.

With this in mind we have a fair but firm Cancellation and Rebooking Policy:

 

Deposits

A deposit is required for all consultations and treatments.

2. If you do decide to proceed with a treatment, then the deposit can be used as part-payment towards this treatment which  *MUST BE REDEEMED FOR TREATMENT PERFORMED ON THE DAY.*

3. However, if you fail to turn-up for your treatment or cancel without sufficient notice (48hrs), your deposit will be lost.

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Deposits Required

  • Beauty Treatments

  • £50 deposit for any treatment over the value of £100 to which will be reduced from your treatment price on the day 

* Course & Member Clients who fail to give sufficient notice or fail to show for their appointment: The treatment will be deemed to have taken place.

Cancellations / No Show Policy

Appointments which are changed or cancelled within 48hrs will be subject to a loss of deposit.

All no-show appointments will lose their deposit.

Course & Member Clients who fail to give sufficient notice or fail to show for their appointment: The treatment will be deemed to have taken place.

DEPOSITS ARE NON-REFUNDABLE

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