Skin Sources – Terms & Conditions

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1. Appointments

1.1. All appointments must be booked in advance and are subject to availability.

1.2. Clients are requested to arrive at least 10 minutes prior to their scheduled appointment. Late arrivals may result in a reduced treatment time or, where necessary, cancellation of the appointment to avoid delays for subsequent clients.

1.3. Treatment durations are allocated at the time of booking and cannot be extended due to late arrival.

1.4. New clients may be required to complete consultation forms, medical questionnaires and consent documentation before their appointment. Failure to do so may delay or prevent treatment.

1.5. Certain treatments require a consultation and/or patch test before treatment can be carried out. Where this is mandatory, treatment cannot proceed without these requirements being completed within the recommended timeframe.

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2. Deposits, Cancellations & Rescheduling

2.1. A minimum of 48 hours' notice is required to cancel or reschedule an appointment.

2.2. Cancellations or appointment changes made with less than 48 hours' notice may incur a cancellation fee of up to 100% of the treatment cost.

2.3. Certain treatments require a non-refundable deposit at the time of booking. Deposits secure your appointment and will be deducted from the total treatment cost.

2.4. Deposits are transferable only when appointments are rescheduled with at least 48 hours' notice.

2.5. Failure to attend an appointment without prior notice ("No Show") will result in the loss of any deposit paid. Future bookings may require payment in full at the time of booking.

2.6. Skin Sources reserves the right to refuse future bookings where repeated late cancellations or non-attendance occur.

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3. Consultations, Treatment Results & Client Responsibilities

3.1. Every client will receive an appropriate consultation before treatment to assess suitability and discuss realistic treatment expectations.

3.2. Results vary between individuals. No treatment outcome can be guaranteed.

3.3. Treatment results depend on various factors including, but not limited to:

• Skin type

• Age

• Lifestyle

• Medical history

• Hormonal influences

• Medications

• Compliance with aftercare instructions

3.4. Clients are responsible for providing accurate and complete medical information before every treatment.

3.5. Clients must immediately inform Skin Sources of any changes to their medical history, medications, pregnancy status, allergies or other health conditions that may affect treatment.

3.6. Failure to disclose relevant medical information may affect treatment outcomes and may result in treatment being refused without refund.

3.7. Clients agree to follow all pre-treatment and aftercare instructions provided by Skin Sources. Failure to do so may affect results and increase the risk of complications.

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4. Refusal or Discontinuation of Treatment

Skin Sources reserves the right to refuse or discontinue treatment at any stage where it is considered to be in the best interests of the client or practitioner.

Treatment may be refused where, including but not limited to:

• Medical conditions or medications contraindicate treatment.

• Pregnancy or breastfeeding restricts treatment.

• Active infections, cold sores, rashes, wounds or skin disorders are present.

• The client appears under the influence of alcohol or recreational drugs.

• The client behaves in an abusive, threatening or inappropriate manner.

• Unrealistic treatment expectations are presented.

• Consent cannot be properly obtained.

• It is considered unsafe or clinically inappropriate to proceed.

Where possible, the practitioner will explain the reason for refusing treatment and, where appropriate, recommend an alternative course of action.

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5. Glow Points Loyalty Programme

5.1 Membership

The Glow Points Loyalty Programme is exclusively available to clients who register for a free member account on the Skin Sources website.

5.2 Welcome Bonus

New members will receive 10 Glow Points upon successful registration of their Skin Sources member account.

5.3 Earning Glow Points

Members will receive 2 Glow Points for every eligible appointment booked through the Skin Sources website from 31st July 2026 onwards.

Glow Points are awarded only after the appointment has been attended and completed.

5.4 Eligible Bookings

Glow Points will only be awarded where:

• The client is a registered Skin Sources member.

• The appointment is booked directly through the Skin Sources website.

• The booking is made on or after 31st July 2026.

• The appointment is attended and completed.

5.5 Existing Clients & Previous Bookings

Glow Points cannot be awarded retrospectively.

This includes:

• Treatments completed before 31st July 2026.

• Appointments booked before 31st July 2026, regardless of whether the treatment takes place after that date.

• Previous treatments attended before joining the membership programme.

Existing clients are very welcome to join the programme and begin earning Glow Points; however, points cannot be added for historical bookings or treatments made before the programme launch.

5.6 Redeeming Glow Points

Glow Points:

• Must be redeemed by the registered member through their own member account.

• Cannot be transferred to another person.

• Cannot be gifted, exchanged or sold.

• Cannot be exchanged for cash, credit or refunds.

• Have no monetary value outside of the Skin Sources Loyalty Programme.

5.7 Programme Terms

Participation in the Glow Points Loyalty Programme is subject to the separate Glow Points Terms & Conditions available within the Member Portal.

By registering as a member and participating in the programme, clients agree to those additional terms.

5.8 Changes to the Programme

Skin Sources reserves the right to amend, suspend or withdraw the Glow Points Loyalty Programme, including points values, rewards, qualifying bookings and eligibility criteria, at any time without prior notice where reasonably necessary.

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6. General Terms

6.1. Clients are encouraged to ask questions and discuss any concerns before, during and after treatment.

6.2. Skin Sources reserves the right to amend these Terms & Conditions at any time. The latest version will always be available on our website.

6.3. By booking an appointment, attending a consultation, registering as a member or receiving treatment, clients confirm that they have read, understood and agree to these Terms & Conditions.

6.4. These Terms & Conditions should be read alongside any treatment-specific consent forms, aftercare guidance, privacy policy and, where applicable, the Glow Points Loyalty Programme Terms & Conditions.

6.5. If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue to remain in full force and effect.