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1. Appointment Times
1.1. Appointments must be scheduled in advance and are subject to availability.   
1.2. Please arrive at least 10 minutes before your scheduled appointment. Late arrivals may result in shortened treatment times.  
1.3. Each appointment duration is specified at the time of booking; please respect the schedule to ensure timely service for all clients.

2. Cancellations and Deposits
2.1. A minimum of 48 hours' notice is required for cancellations or rescheduling of appointments.  
2.2. Cancellations made with less than 48 hours' notice may incur a cancellation fee up to 100% of the treatment cost.  
2.3. A non-refundable deposit may be required for certain treatments when booking. This deposit will be applied to your treatment cost.  
2.4. If you fail to attend your appointment (no-show), the deposit will be forfeited, and you may incur additional charges for future bookings.

3. Treatment Results and Expectations
3.1. Individual results of treatments may vary and are not guaranteed.   
3.2. Prior to any procedure, clients will receive a consultation to discuss expected outcomes and personal treatment plans.  
3.3. Factors such as skin type, health conditions, and adherence to aftercare significantly influence treatment results.  
3.4. Clients must inform the clinic of any medical conditions, medications, or changes in health status prior to treatment.

4. Refusal of Treatments
4.1. The clinic reserves the right to refuse treatment at any time, including but not limited to:  
- Clients exhibiting signs of medical issues that may contraindicate treatment.  
- Clients with unrealistic expectations for results.  
- Clients whose skin shows evidence of infection, rash, or other contraindications.  
4.2. Any refusal of treatment will be explained by the relevant technician or practitioner, and alternative suggestions may be provided.

5. General Provisions
5.1. All clients are encouraged to ask questions and discuss concerns before, during, and after treatments.  
5.2. These terms and conditions may be updated periodically; clients will be notified of significant changes.  
5.3. By booking an appointment, clients agree to these terms and conditions.

​Points of Emphasis

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Booking & Cancellation Policy 

We constantly endeavour to ensure that our clients are able to book their appointments at a time of their choosing.

We send ‘reminder texts’ and give out ‘appointment cards’ to aid clients in remembering their appointments, however ultimately an efficient system whereby we are able to give our clients the best possible service can only be achieved with:

1. the respect and support of our clients by adhering to their booking slot (Time & date) or

2. giving reception 48 hours’ notice to rebook an appointment, which allows the team to contact people on the ‘waiting list’.

With this in mind we have a fair but firm Cancellation and Rebooking Policy:

 

Deposits

A deposit is required for all consultations and treatments.

1. Deposits vary in price due to treatment

2. If you do decide to proceed with a treatment, then the deposit can be used as part-payment towards this.

3. However, if you fail to turn-up for your treatment or cancel without sufficient notice (48hrs), your deposit will be lost.

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Deposits Required​

  • £30 deposit for any treatment for any treatment/consultation to the value of £100 or less.

  • £50 deposit for any treatment over the value of £100 to which will be reduced from your treatment price on the day 

* Course & Member Clients who fail to give sufficient notice or fail to show for their appointment: The treatment will be deemed to have taken place.

Cancellations / No Show Policy

Appointments which are changed or cancelled within 48hrs will be subject to a loss of deposit.

All no-show appointments will lose their deposit.

Course & Member Clients who fail to give sufficient notice or fail to show for their appointment: The treatment will be deemed to have taken place.

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