FAQ'S
General Booking
​
How do I book an appointment?
Appointments can be booked online, by phone, WhatsApp, social media or in clinic.
​
Do I need to pay a deposit?
Yes. A non-refundable deposit is required to secure all appointments and will be deducted from the cost of your treatment.
​
Is my deposit transferable?
Yes. Your deposit is fully transferable to any treatment or retail product in clinic, provided you give at least 48 hours’ notice if you wish to change your appointment.
​
What is your cancellation policy?
We require a minimum of 48 hours’ notice to cancel or reschedule your appointment.
Cancellations, reschedules or no-shows with less than 48 hours’ notice will result in the loss of your deposit.
​
What happens if I’m late?
Please arrive on time. Late arrivals may result in reduced treatment time, rescheduling or additional charges where applicable.
​
Do you offer refunds?
No. We do not offer refunds, compensation or returns on treatments, services, retail products or gift vouchers.
​
Can someone attend my appointment with me?
To maintain a safe and relaxing environment, only the client receiving treatment may enter the treatment room unless otherwise agreed.
​
Do I need to disclose my medical history?
Yes. Please inform us of any medical conditions, allergies, medications or recent treatments that may affect your suitability for treatment.
​
Do I need a patch test?
Some treatments require a patch test at least 48 hours before your appointment. If required, we’ll let you know when booking.
Injectables
​
What injectable treatments do you offer?
We offer anti-wrinkle injections, dermal fillers, skin boosters, polynucleotides, bio-stimulators, fat dissolving, hair restoration and eye rejuvenation treatments.
​
How do I know which treatment is right for me?
Your practitioner will assess your concerns during your consultation and recommend the most suitable treatment plan.
​
Do injectable treatments hurt?
Most treatments involve minimal discomfort. Numbing cream is available for treatments where appropriate.
​
How long do anti-wrinkle injections last?
Results typically last around 3–4 months, depending on the individual.
​
How long do dermal fillers last?
Most dermal fillers last between 6–18 months, depending on the area treated and the product used.
​
How many skin booster treatments will I need?
Most skin boosters achieve the best results as a course of 2–3 treatments, followed by maintenance sessions.
​
Is there any downtime?
Some redness, swelling or bruising is normal after injectable treatments and usually settles within a few days.
Skin Treatments & Facials
​
Which facial is best for me?
Whether your concern is ageing, acne, pigmentation, hydration or skin texture, we’ll recommend the most suitable treatment during your consultation.
​
What skin treatments do you offer?
We offer Hydrafacials, Dermaplaning, Microneedling, RF Microneedling, PRP Microneedling, HIFU, Chemical Peels, Radio Frequency Facials, Microdermabrasion and advanced skin rejuvenation treatments.
​
Does microneedling hurt?
Most clients experience only mild discomfort. Numbing cream is applied before treatment for your comfort.
​
How many treatments will I need?
Some treatments provide noticeable improvements after one session, while others are recommended as a course for the best results.
​
Can I wear makeup after treatment?
This depends on your treatment. Your practitioner will provide personalised aftercare advice before you leave.
​
Is there any downtime?
Downtime varies by treatment. Temporary redness or sensitivity is common after advanced skin treatments.
Laser Hair Removal
​
How does laser hair removal work?
Laser hair removal targets the pigment within the hair follicle to reduce future hair growth.
How many sessions will I need?
Most clients require a course of 6–8 sessions for the best long-term results, although this varies depending on the treatment area and individual hair growth.
​
Is laser hair removal painful?
Most clients describe the sensation as a warm flick or elastic band snap. Treatments are generally well tolerated.
​
Can all skin types be treated?
Suitability depends on your skin tone and hair colour. A consultation and patch test are required before treatment.
​
Do I need to shave before my appointment?
Yes. We recommend shaving the treatment area 24 hours before your appointment unless advised otherwise.
​
Can I have laser treatment in summer?
Yes, although you’ll need to avoid sun exposure before and after treatment and wear SPF as advised.
Wellness
What wellness treatments do you offer?
We offer vitamin injections, IV nutritional therapy, body contouring, PowerSculpt, LPG Endermologie and professional teeth whitening.
​
What are vitamin injections?
Vitamin injections deliver essential vitamins directly into the muscle to support energy, immunity, skin, hair and overall wellbeing.
​
How long do wellness appointments take?
Treatment times vary depending on the service, typically between 20–60 minutes.
Is wellness treatment suitable for everyone?
We’ll complete a consultation and medical assessment before treatment to ensure it’s appropriate for you.
​
Treatment & Aftercare
Is there any downtime?
Downtime varies depending on the treatment. Your practitioner will explain what to expect and provide detailed aftercare instructions.
​
Can treatments be combined?
Yes. Many of our treatments work well together and can be combined to create a personalised treatment plan.
​
Will I receive aftercare advice?
Yes. Full aftercare instructions are provided after every treatment to help you achieve the best possible results.
​
Are results guaranteed?
Results vary from person to person due to factors such as age, lifestyle, skin condition and adherence to aftercare advice. While we strive to achieve the best possible outcomes, individual results cannot be guaranteed.
​
How can I contact you if I have concerns after treatment?
If you have any questions or concerns following your appointment, please contact us as soon as possible and a member of our team will be happy to assist.